Cape Town Snapshot, Half Day Private Tour.

• 14 days or more before the service: up to 10%
• 7 days to less than 14 days: up to 25%
• 72 hours to less than 7 days: up to 50%
• Less than 72 hours, or a no-show: up to 100%

Online booking notice: requests require at least 24 hours before the fixed first-day pickup time (08:00 Cape Town time). For shorter-notice requests, contact Luxury Lane directly.

An availability request or card setup does not confirm a booking. You may withdraw an unconfirmed availability request without a cancellation charge. Luxury Lane confirms the booking in writing after supplier availability is approved and the full service payment is successfully verified.

Maximum cancellation charges for the cancelled service: 14 days or more before the start: 10%; 7 days to less than 14 days: 25%; 72 hours to less than 7 days: 50%; less than 72 hours or a no-show: up to 100%. These are maximum charges, not automatic deductions.

The charge will be assessed for reasonableness, considering the nature of the service, notice given, commitments made and the reasonable opportunity to secure a replacement booking. Costs avoided, supplier refunds and replacement bookings will be taken into account. Any supplier cancellation cost is included within the applicable maximum, not added on top. The same loss will not be charged twice. An itemised calculation will be provided.

Send written cancellation notice to info@luxurylane.co.za or the business WhatsApp number published on our website, quoting your booking reference. Notice is measured from receipt, including overnight messages, to the scheduled start of the cancelled service in Cape Town time. A day means 24 hours. Keep a copy of your message.

Date changes, changes of vehicle or itinerary, reductions in duration and early finishes depend on availability and may affect the price. Any cancelled portion will be assessed under this policy using its original scheduled start and the time notice is received. A date change does not automatically waive cancellation charges. Additional costs require your acceptance.

Where section 17(5) of the Consumer Protection Act applies, no cancellation fee will be charged if the booking cannot be honoured because of the death or hospitalisation of the person for whose benefit it was made. Reasonable supporting evidence may be requested. Nothing in this policy limits statutory consumer rights.

If Luxury Lane cannot supply a service, we will offer an alternative for your approval or refund the undelivered service without a customer cancellation charge. Refunds due will be initiated through the original payment method where possible within seven business days after the amount is established; banking processing times may vary. Any shorter statutory deadline takes precedence.

Policy reference: LL-CANCEL-2026-10-v1. This policy applies to new bookings that accept it; it does not retrospectively amend existing agreements.

Itineraries may be adjusted due to weather, timing or traffic. Material changes to the agreed service require your approval. If an agreed service cannot be supplied, the alternative and refund provisions above apply.